Privacy Policy

Last Updated: [26-04-2025 ]

Specialty Coffee India Private Limited (doing business as “Coffee Bond,” referred to as “we,”  “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website https://coffeebond.in (the “Site”) or use our services (collectively, the “Services”).

By using our Services, you consent to the practices described in this policy. If you disagree, please refrain from using our Site or Services.

1. INFORMATION WE COLLECT

We collect the following categories of data:

A. Personal Information

  • Identity & Contact Data: Name, email, phone number, delivery address.
  • Payment Information: Credit/debit card details (processed securely via Razorpay/Paytm; we do not store full card data).
  • User Content: Product reviews, survey responses, and feedback.

B. Technical & Usage Data

  • Cookies & Tracking: IP address, device type, browser, time zone, and browsing behavior (via Google Analytics, Meta Pixel).
  • Transaction History: Purchase details, order preferences.

2. HOW WE USE YOUR DATA

We process your information for the following purposes:

  • Order fulfillment, delivery, and customer support.
  • Marketing communications (promotions, newsletters – opt-out available).
  • Analytics to improve our Services and user experience.
  • Legal compliance (fraud prevention, tax obligations).

3. DATA SHARING & THIRD PARTIES

We may share data with:

  • Payment Processors: Razorpay, Paytm (PCI-DSS compliant).
  • Logistics Partners: Shiprocket, Dunzo, Shadowfax (for deliveries).
  • Analytics Providers: Google, Meta (anonymous usage tracking).
  • Legal Authorities: If required by law.

International Transfers: Data may be stored on AWS/Google Cloud (US/Singapore) with safeguards in place.

4. USER RIGHTS & CONTROLS

You may:
  • Access, correct, or delete your data by emailing info@coffeebond.in
  • Opt out of marketing emails via the unsubscribe link in the emails.
  • Manage cookies via our consent banner.
Age Restrictions: Users under 13 are prohibited from using our services. Purchases require users to be 18+.

5. SECURITY MEASURES

  • SSL encryption (HTTPS) for data transmission
  • PCI-DSS compliance for payment processing.
  • Limited internal access to personal data.

6. POLICY UPDATES

We may update this policy periodically. Changes will be posted on our Site with a revised “Last Updated” date. Material changes will be notified via email or Site banners.

7. GOVERNING LAW & DISPUTES

This Policy is governed by Indian law. Disputes shall be resolved in the courts of New Delhi, India.

8. CONTACT US

For questions or data requests, contact: Email: info@coffeebond.in

Address:
Coffee Bond
A-35, Sector 49, Noida
Uttar Pradesh 201301, India

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